The big reveal: RoE 2019

In-depth

The big reveal: RoE 2019

In-depth

The results are in! With much anticipation, we have waited to announce the winners of the Recognition of Excellence (RoE) Awards 2019, the only awards that celebrates pharmacy support staff. Today (25 June), we can finally reveal who took home the trophies at RoE 2019

Each year, Training Matters (TM) sets out to find community pharmacy’s best of the best. This year we celebrated with our 27 finalists, charity partner Pancreatic Cancer Action and the top brass of the pharmcy industry, at the Grosvenor House Hotel, on London’s Park Lane. Kate Allatt, an inspirational speaker and awareness activist for young stroke shared her story before presenting our esteemed winners with their prizes. All our finalists, as always, reminded us of the hard work and dedication that goes into being a part of a pharmacy team.

The Recognition of Excellence Awards 2019 finalists

Paula Woodgate, pharmacy manager from Knights Oakwood Pharmacy in Birstall, Leeds was the stand out finalist of the day, taking home the Spotlight Award, which named her as our overall support staff member of the year. Her story was praised by the judges as uplifting and inspiring, and they described her as a powerhouse of enthusiasm. Paula also recieved highly commended accolades in the Healthy Living Advisor and Innovation categories, as well as winning the Outstanding Contribution Award for her exceptional contribution to pharmacy.

Finalists from Boots UK, LloydsPharmacy, Well and several independent community pharmacies came out on top. See the full list of all the finalists and winners below. 

TM's editor Helena Beer, commented: “This year’s Recognition of Excellence Award entries proved that our pharmacy teams are just as committed, just as passionate and just as compassionate as ever – consistently going above and beyond the call of duty to support their colleagues, stores, customers, patients, the wider healthcare team and their communities as a whole. In the face of so much change in the sector, and despite many challenges, they are the ones on the frontline who continue to offer outstanding patient-centred care and really make a difference where it counts. Training Matters is pharmacy support staff’s biggest champion and I for one am incredibly proud and privileged to be recognising their fantastic work here this afternoon.”

So, without further ado...

Our 2019 finalists

Customer Care Award

Winner: Christine Bateman, pharmacy assistant from Well Pharmacy, Sandbach Commons in Manchester

Highly commended:

Alison Buckley, accuracy checking technician from Boots UK, Mutley Plain in Plymouth

Jessy Singh Gill, pharmacy manager from Charnwood Pharmacy in Shepshed, Loughborough

Service Excellence Award

Winner: Claire Grigor, healthcare assistant from Right Medicine Pharmacy in Haddington, East Lothian, Scotland

Highly commended:

Lynsey Watson, healthcare assistant from Rowlands Pharmacy in Springburn, Glasgow

Beverley Wright, pharmacy assistant from Mill Pharmacy in Hadleigh, Suffolk

Infant Care Champion

Winner: Cora Quigley, counter assistant from Hughes Pharmacy, in Newtownbutler, Northern Ireland

Highly commended:

Javed Jeehoo, non-pharmacist manager from Day Lewis Pharmacy in Reigate, Surrey

Sam Collins, non-pharmacist manager from Boots UK in Beccles, Suffolk

Counter Intelligence Award

Winner: Louise Davies, healthcare partner from LloydsPharmacy in Bexhill-On-Sea, East Sussex

Highly commended:

Jessy Singh Gill, pharmacy manager from Charnwood Pharmacy in Shepshed, Loughborough

Liberty Crowe, pharmacy advisor from Boots UK in Llandudno, Conwy, Wales

Healthy Living Advisor Award

Winner: Tiffany Clark, dispensing assistant from Combs Ford Pharmacy in Stowmarket, Suffolk

Highly commended:

Paula Woodgate, pharmacy manager from Knights Oakwood Pharmacy in Birstall, Leeds

Lisa Archer, dispensing assistant from Fields Pharmacy in Westdene, Brighton

Pharmacy Champion

Winner: Shasha Eva Peng, trainee pharmacy technician from Kellaway Pharmacy in Bristol

Highly commended:

Highly commended goes to Ann D’Souza, medicine counter assistant from Avicenna Pharmacy in Maybush, Southamptom

Louise Drake, dispensing assistant from Boots UK in Lowestoft, Suffolk

Retail Skills Award

Winner: Kirsty Lloyd, area support manager from Right Medicine Pharmacy in Stirling, Scotland

Highly commended:

Vanessa Love, retail sales manager from Lloyds Pharmacy in Harpurhey, Manchester

Asif Parpia, dispensing assistant from Chimsons Chemist, Ruislip, London

Innovation Award

Winner: Amy Harper, pharmacy manager from Knights Crossfell Pharmacy in Middlesbrough.

Highly commended:

Paula Woodgate, pharmacy manager from Knights Oakwood Pharmacy in Birstall, Leeds

Sam Collins, non-pharmacist manager from Boots UK in Beccles, Suffolk

Rising Star Award

Winner: Conor Doyle, trainee pharmacy technician from Boots UK in Silverburn Shopping Centre, Glasgow

Highly commended:

Sophie Burling, dispensing assistant from Easter Pharmacy in Buckhurst Hill, Essex

Louise Davies, healthcare partner from LloydsPharmacy in Bexhill-On-Sea, East Sussex

Team Leader Award

Winner: Fiona Spraggins, pharmacy manager from LloydsPharmacy in Mildenhall, Bury St Edmunds, Suffolk

Highly commended:

Amy Harper, pharmacy manager from Knights Crossfell Pharmacy in Middlesbrough

Fiona Eveleigh, store manager from Boots UK in Cricklade, Swindon

Outstanding Contribution Award

Winner: Paula Woodgate, pharmacy manager from Knights Oakwood Pharmacy in Birstall, Leeds

Highly commended:

Gemma McCannon, cluster manager from LloydsPharmacy in Andover, Hampshire

Ashley Campbell, dispensing assistant from Boots UK in Victoria Road, Glasgow

Spotlight Award

Paula Woodgate, pharmacy manager from Knights Oakwood Pharmacy in Birstall, Leeds

Judging panel

This year our judging panel was made up of Ade Williams lead pharmacist at Bedminster Pharmacy in Bristol; Angela Lewis accuracy checking pharmacy technician and our 2018 Spotlight Award winner; Haroon Mahmood branch manager at Well in Darlaston, our 2017 Spotlight Award winner; Well superintendent pharmacist and chair of the Community Pharmacy Patient Safety Group Janice Perkins; chief pharmacist and director of pharmacy at the National Pharmacy Association (NPA) Leyla Hannbeck; Liz Fidler president of the Association of Pharmacy Technicians UK (APTUK); Mandeep Mudhar former marketing director for Phoenix UK Group; Mike Holden principal associate of Pharmacy Complete; Myra Battle accuracy checking technician and our 2016 Spotlight Award winner; Richard Dunne senior manager of professional learning and development at Walgreens Boots Alliance; chief operating officer at Right Medicine Pharmacy Ltd and former RoE Award winner Richard Stephenson; chief executive of Avicenna Salim Jetha; Steve Howard quality and regulatory director and superintendent pharmacist at McKesson UK; pharmacy technician Tess Fenn; and Tim Rendell head of pharmacy at Day Lewis.

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