CCA: Our members will not tolerate abuse

Latest

CCA: Our members will not tolerate abuse

In Latest

The Pharmacists’ Defence Association has welcomed confirmation from the Company Chemists’ Association that all eight of its members have a zero tolerance approach to violence in community pharmacies.

A long-running PDA campaign to end abuse and violence in pharmacies has recently come to the fore as such incidents have increased during the Covid-19 crisis.

A PDA survey of over 1,200 pharmacists at the beginning of the month revealed that more than 80 per cent of respondents noticed that the number of abusive or aggressive incidents had increased in the past month compared to normal levels, closely matching the findings of a survey carried out by Pharmacy Magazine at the end of March.

The PDA has advised pharmacists that should they be subject to an assault at work, they should remind the police that the assailant can be charged under the Emergency Workers Act, which may result in an increased penalty.

Pharmacists who support of the provision of NHS health services were included in the Assaults on Emergency Workers (Offences) Act 2018, which applies to England and Wales, after lobbying by the PDA in 2017.

The CCA and NPA issued a joint statement to the public in March urging patients to act responsibly towards pharmacy staff.

The PDA campaign has also highlighted the issue to politicians and police forces. West Yorkshire’s Police and Crime Commissioner Mark Burns-Williamson has recently urged residents to be patient when visiting pharmacies as they work hard to cope with the additional demand due to coronavirus outbreak.

“Pharmacy staff are key workers and along with other healthcare professionals are under real pressure during these unprecedented times. I know the vast majority of our communities are well aware and supportive.

“However, I would urge everyone to be patient and respect the staff in pharmacies who are working hard to support their communities and patients during this time. They are putting their own lives at risk, as well as their families, to ensure communities have vital medical supplies,” he said.

Update 23/04/2020: The headline for this article previously suggested incorrectly that CCA members recently adopted their zero tolerance position on abuse. The CCA has confirmed this is a long-held position by its members, who have always had the most robust policies in place for dealing with violence in pharmacies.

Record my learning outcomes

Latest

Inspiring stories related to health, fitness and the pursuit of wellbeing

Share:

Loading...

Recommended Learning

bookmark icon off
Bayer Business Programme

Make it Count: Team Member version

Find out new insights into the consumers of today and explore how, by taking a customer-first approach, you can add value and help build a loyal customer base.

15 Min Module

Sponsored education

Supporting women in their contraceptive choices

Upgrade your contraceptive consultations by exploring the interactive pack to learn about a daily oral contraceptive pill

8 Min Module

Sponsored education

Acute diarrhoea: effective symptom management

This module busts the myths surrounding diarrhoea treatments and explores the products available OTC so you can recommend the right treatment.

10 Min Module

bookmark icon off
Sponsored education

How to advise on head lice

Despite them being so common, many people still don't know how to get rid of head lice. This training will arm you with the facts so that you can help customers choose the best treatments and answer their questions with confidence.

15 Min Module

bookmark icon off
Sponsored education

VIAGRA® CONNECT at the Counter

Build your confidence in advising customers with erection problems so you can help make a real difference to their lives 

2 Min Module

Sponsored education

The person behind the patient

This interactive video will introduce three patients with erection problems (EPs) and ask you to work out what the causes might be and how you can help.

4 Min Module