WWHAM questions

Who is it for? This will help you recommend an appropriate product €“ but remember that the customer may feel embarrassed, even if they are a representative, so you may need to take them to a quiet area of the pharmacy.

What are the symptoms? This will help you recommend a suitable product for the type of bladder weakness.

How long have the symptoms been present? This may help you find out what type of bladder weakness the customer has and whether there are suitable treatments.

Action already taken? The customer may be using a product that is not suitable for their type of bladder weakness.

Medication? Refer any customer who is taking medication to the pharmacist, who will be able to establish whether the medicine is causing the problem.