There is no cure for the common cold and because it is caused by a viral infection, antibiotics don't work. There are, however, many products available that can help relieve the symptoms.

Aches, pains and fever can be relieved with painkillers such as aspirin (in adults), paracetamol or ibuprofen or combination cold and flu remedies which might include a decongestant such as pseudoephedrine or phenylephrine. Example: Lemsip Cold and Flu Lemon.

An antihistamine such as diphenhydramine is sometimes included in products to dry up nasal secretions (remind customers that this may cause drowsiness). Example: Benylin 4 Flu Tablets.

Be aware that products containing pseudoephedrine and ephedrine can be misused, so there are restrictions on their sale. Refer to training material and your SOP on products containing these medicines and ask your pharmacist if you are not sure.

Nasal decongestant sprays containing xylometazoline and oxymetazoline can also offer relief. These products should not be used for longer than seven days as they can cause rebound congestion, where symptoms reappear once their use is stopped. Examples: Otrivine Adult Nasal Spray, Vicks Sinex Soother.

An inhalant or vapour rub may also help, especially for blocked noses or sinuses. Common ingredients include menthol, eucalyptus, peppermint, pine oil and camphor. Examples: Olbas Oil, Vicks Vaporub.

In addition, a nasal spray to help stop colds from developing could be used. Example: Vicks First Defence Nasal Spray.