Susan, 58, has suffered from occasional episodes of mild eczema since she was a child. She comes to the pharmacy to buy a treatment for a small patch of eczema on her wrist. The patch is red and itchy, but the skin is not broken. Susan also regularly suffers from dry skin.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.