Reflection exercise

Think about the last time a patient came back to you to tell you about a mistake. Before you investigated, what was your assumption? How did this affect your response to the patient? Would you give the patient an apology even before you know whether a mistake was made? Would it do any harm if you did?

Record your learning

Once you have read this article, use the following CPD questions to help you reflect on what you have learned and how it might affect your everyday work. Remember to record your learning on the GPhC website if you are registered (www.uptodate.org.uk). Otherwise, it is good practice to record it in your ongoing learning and development folder.

€¢ What did I learn that was new? (Evaluate)

€¢ How have I put this into practice? (Provide examples of how learning has been applied.) (Evaluate)

€¢ Do I need to learn anything else in this area? (Reflect)