Good person-centred consultation skills ensure that you build rapport, listen actively and use questions effectively, giving the person the opportunity to communicate all their

It’s important to make sure that the patient feels their concerns are valid, and that they are being listened to concerns. Some examples may include:

• “I notice you’ve been buying these regularly – can you tell me about your symptoms?” 
• “Thank you for explaining your symptoms. Would you like to have a chat about how I can help you?”
• “I understand you’ve had joint pain for a while. Can you describe it to me?”
• “What’s normal for you? Tell me what’s changed” 
• “Tell me what you’re worried about”
  
• “I’d like you to see a doctor to get that checked out”
• “Are you happy to make an appointment to see your GP?