Scenario 1
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and pharmacist.
Scenario 1
John is a regular customer at your pharmacy. He mentions that he can't stop sneezing and his nose feels stuffy. He tells you that he often gets hayfever at this time of year. After asking the WWHAM questions, you establish that John has high blood pressure that is under control and he would prefer a nasal spray as he dislikes taking tablets.
SelectRefer to the pharmacist and, following this discussion, recommend a nasal spray based on natural sea water, which is suitable for John to take alongside his blood pressure medication.
Refer to the pharmacist and, following this discussion, recommend a nasal spray based on natural sea water, which is suitable for John to take alongside his blood pressure medication.
You are right to speak to your pharmacist first as John is taking other medication, which may affect which hayfever treatment is suitable for him. You are also correct in the choice of treatment, as a nasal spray based on natural sea water could provide the relief from John's symptoms and will not interact with his blood pressure medication. Reset
SelectSuggest various options that are available OTC, such as oraldecongestants, topical decongestants and natural nasal sprays.
Suggest various options that are available OTC, such as oraldecongestants, topical decongestants and natural nasal sprays.
Due to John's high blood pressure, it would be inappropriate to suggest medicated treatment options, such as oral decongestants and topical decongestants, as these are not suitable for people with John's condition. Reset