WWHAM questions

Who is it for? It may not be the customer who needs the treatment. Not all products are suitable for children.

What are the symptoms? Some conditions have very similar symptoms, so if you are not sure about the cause of the condition, refer to the pharmacist.

How long have the symptoms been present? Conditions such as dandruff usually start to improve after a few weeks. However, the symptoms may come back if the customer stops the treatment.

Action already taken? This will help you to establish what products the customer has already used, as some people need to try a few different products before finding the one that works best for them.

Medication? Refer any customer who has an established medical condition or is taking any other medicines.

When to refer to the pharmacist

• If the customer has severe scaling on the scalp that is also affecting other areas of the body
• If you think the customer may have scalp psoriasis
• Any customer who experiences irritation, itching or a burning sensation after using an antifungal shampoo
• Any customer whose scalp appears to be infected.