WWHAM questions

Who is it for? It may not be the customer who needs the treatment. Remember, amorolfine can only be used by customers over the age of 18 years.

What are the symptoms? Ask the customer to describe all of the symptoms so that you can establish that they have a fungal infection and decide what the most appropriate treatment will be.

How long have the symptoms been present? Your customer may have more than one infection, both of which need to be treated to prevent re-infection.

Action already taken? This will help establish whether the customer has used a product that hasn't helped or wasn't appropriate for their symptoms.

Medication? It is important to find out if the customer is taking prescribed or OTC medicines. Any customer who has diabetes or immune system problems should be referred to the pharmacist.

When to refer to the pharmacist

• If symptoms have been present for longer than one month or where the infection has not cleared despite use of an OTC antifungal treatment
• Anyone presenting with a scalp infection
• Children under 16 years
• If the sufferer is elderly or is pregnant or breastfeeding
• If there are signs of a secondary bacterial infection (e.g. pus, redness and/or inflammation)
• Anyone with a condition that could predispose them to fungal infections, e.g. circulatory disorders, diabetes
• Nail infections: anyone under 18 years of age; if more than two nails are affected; if the lower half of the nail is affected; if there is trauma to the nail.