WWHAM questions

Who is it for? It may not be the customer who needs the supplement. Most supplements should only be taken by pregnant and breastfeeding women under medical advice.

What are the symptoms? Ask the customer to describe all of their symptoms. This may help you find an appropriate supplement or decide if they need to be referred to the pharmacist.

How long have the symptoms been present? This will help you find out whether the condition is long or short term.

Action already taken? This will help establish if the customer has been taking a supplement that hasn't helped or was not appropriate.

Medication? It is important to find out if the customer is taking prescribed or OTC medicines. Some supplement products may not be suitable if the customer is taking medication or suffering from a medical condition.