Managing dry skin and eczema


  • Welcome
  • The structure of the skin
  • Supporting customers
  • Trigger points
  • Emollients
  • Using emollients
  • Topical corticosteroids
  • Scenario
  • Interactive case study
  • The Aveeno® range
  • Initial recommendation
  • Additional advice
  • Assessment questions
  • Action & Evaluation


This Professional Assistant module is about managing dry skin and eczema. It focuses on how to help customers manage dry skin and eczema through the regular use of emollients.

One in five children and one in 10 adults in the UK are affected by eczema


After studying this module, assistants will:

  • Understand what happens underneath the skin’s surface to make it dry and uncomfortable
  • Be aware of the impact that dry skin and eczema can have on a person’s quality of life
  • Appreciate the improvements that can be made by using emollients and topical steroids
  • Be able to advise customers on how to apply such products so they get the greatest benefit out of them.

About this module

This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA’s Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.



Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.


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