Scenario
Paul, 50, comes into the pharmacy looking for some advice. He has noticed that his eyes are starting to look quite red and have a gritty feeling. He also says that he has found he can’t look at a computer for the same amount of time as he used to. He doesn’t wear contact lenses.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.