Emma, 27, has suffered from hayfever since she was a child. She's noticed that the forecast for the pollen count is high for the next few weeks and she's keen to keep on top of her symptoms. She usually suffers from itchy, watery eyes, sneezing and a blocked nose.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.