Patient safety in community pharmacy

This module will look at the importance of reporting patient safety incidents, barriers and enablers to doing this, incident management and the process that occurs after an incident is reported.

Learning objectives:

• Appreciate the importance of reporting patient safety incidents
• Understand how sharing insights after something goes wrong can create learning opportunities for other pharmacy teams
• Champion the important role that community pharmacy team members play in continuous improvement of the services they offer.

Contributing author: Kate Livesey, senior policy and programmes adviser and patient safety lead at the Company Chemists’ Association.