close

Log in

Access to premium content is restricted to healthcare professionals / registered members. Login with your email address to continue.

Forgot Your Password?

Don't have an account? Sign up

This site is intended for Healthcare Professionals only

module menu icon

Supporting customers to stop smoking

Objectives
Smoking health risk
Smoking services in context
Overcoming obstacles
Supporting customers
The Nicorette range
Nicorette Cool Berry QuickMist
Learning scenario one
Learning scenario two
Assessment questions

module menu icon Supporting customers

You’re doing great.  (0% complete)

quiz close icon

module menu icon Supporting customers

Supporting customers

When helping customers to stop or cut down smoking there are several ways that you can give them support. Preparation is key for customers. There are a number of questions you can ask so you can gather information to then discuss next steps - click the symbols below to find out more.

What are your initial feelings about stopping smoking?
What do you think are the benefits of being a non-smoker?
What situations trigger cravings, and can these be avoided?
What support do you have?
Have you tried to stop before - if so, what can you do differently this time?

Talking through their reasons for stopping will help customers prepare for the challenges ahead, and can be used in follow up conversations to help keep them motivated and recognise their achievement. Ask them what they want to achieve - to completely stop or cut down - and by when. Suggest they set a quit date.

Using NRT or other stop-smoking medicines can double your customer's chances of quitting successfully compared to willpower alone as untreated cravings can cause lapses.6

Supporting customers to stop smoking

Continue Module
Change privacy settings