Managing sore throats

This module will help you to understand and educate customers about the risks of antibiotic resistance, and recommend products to help them effectively manage their sore throat symptoms.


Effectively managing sore throats

Pharmacists and pharmacy teams are often the first port of call for minor ailment queries when customers are feeling unwell. Being at the forefront of healthcare is a great opportunity to add value and offer additional health advice when appropriate. A good example is the management of sore throat, where you can recommend an appropriate product to your customers as well as providing them with self-care advice to manage their symptoms.


  • Learn how to manage sore throats in the pharmacy
  • Be able to provide appropriate self-care advice to your customers
  • Recognise when to refer a customer to the pharmacist or GP.

Product information available at the end of the module

Content developed by Viatris working together with CIG Healthcare Partnership.
© 2021 CIG Healthcare Partnership
DIFF-2021-0023  Date of preparation: November 2021
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Adverse events should also be reported to Pfizer Medical Information on 01304 616161.