Support staff shine at RoE 2017

Pharmacy support staff hit the spotlight at the Recognition of Excellence Awards on 29 June, as the pharmacy sector joined together to celebrate the best in community pharmacy

These were just three of the words used by the judges to describe the winners of this year’s Recognition of Excellence (RoE) Awards.

Scooping the biggest number of awards this year was Haroon (Harry) Mahmood from Well pharmacy, Darlaston in Walsall (pictured right with TM editor Gemma Woodall and Numark’s Mandeep Mudhar). Harry’s passion, attention to detail, caring nature and the difference he has made to the lives of his pharmacy’s patients meant the judges awarded him the Outstanding Contribution Award, the Customer Care Award and the event’s star prize – the Spotlight Award.

Well scooped another accolade as Abi Wattleworth from Well in Oldham, won the Rising Star Award. Commenting on their success, Stephanie Mizon, head of corporate communications at Well, said: “I was so proud to be there on the day to celebrate our success! A huge well done to Abi and Harry for all their hard work – everyone at Well has been congratulating them on their achievements and agree that the awards are very well deserved in light of their dedication to giving outstanding patient-centred care, and inspiring their teams to improve the services and expertise they provide to local communities.

“It’s our people that make the difference, and the RoE Awards does exactly what it says on the tin – recognises the outstanding people we have across our business, who go above and beyond to improve the health and wellbeing of their valued customers every single day. A very inspiring event that showcases the true value of community pharmacy!”

Other winners included Beata Mularska from Bedminster Pharmacy in Bristol who won the Team Leader Award for her tenacity and diligence in helping her team to break down language and cultural barriers in her community.

The Counter Intelligence Award for excellence in OTC advice went to Patricia Mann from Botolph Bridge Pharmacy in Peterborough and the Infant Care Award went to Debbie Starr from City Pharmacy in Portsmouth.

The Retail Skills Award was won by Claire Mackie from Right Medicine Pharmacy in Stirling, whose natural skill and retail aptitude have boosted her company’s income. 

Michelle Myers from Marton Pharmacy in Middlesbrough scooped the Innovation Award for the introduction of a skincare clinic which has brought in a staggering £45,000 of additional income in the past 12 months and encouraged teenagers to come into the pharmacy in droves to seek help from the “skin wizard”. And Aimee Bishoprick, also of Marton Pharmacy, scooped the Healthy Living Advisor Award for her support of people with mental health problems. 

The Service Excellence Award was won by Ewa Kluk, a dispensing assistant from Kellaway Pharmacy in Bristol. And finally, the Pharmacy Champion Award was picked up by Samantha Kedwards from Buxted Pharmacy in East Sussex who was described as “a true champion of pharmacy”.

Commenting on the awards, TM editor Gemma Woodall said: “Our winners demonstrate the incredible work that is being done every day by inspirational pharmacy teams who help the people in their communities live better and healthier lives. The 26 finalists really are the best of the best.”

For the full list of our winners and highly commended finalists, click here. And look out for our special Awards supplement with profiles of all our winners with the August issue of TM and online.

An afternoon to remember

The 26 finalists joined TM at The Dorchester, along with the top brass of the pharmacy industry and guest speaker Ian “The Lion Man” Thomas. TM was also delighted to have Pancreatic Cancer Action (PCA) on board as this year’s RoE charity partner and we raised over £3,500 during the course of the event, which will go towards the charity’s invaluable work. PCA’s founder and chief executive, Ali Stunt (pictured right), spoke of her experience with pancreatic cancer and the ways in which pharmacy staff can help to raise awareness of the disease and ensure more people get diagnosed earlier and therefore have a better chance of survival.

High praise

TM has been inundated with messages of congratulations for our winners on social media, here’s just a few:


Training Matters is grateful to its awards sponsors TENA, Voltarol, Puressentiel, Pharmacy Show, Glenmark, SMA Nutrition, HRA Pharma, Numark, the National Pharmacy Association and Precision Marketing Group for their support, and to its charity partner Pancreatic Cancer Action.

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