With the 2018/19 flu vaccination service now underway, it is important for community pharmacy staff to have up-to-date knowledge about the condition.
Although the symptoms of flu are similar to those of a cold, flu is more serious – it can even be life-threatening in some cases, especially in children, the elderly and people with long-term conditions. There are signs that can distinguish flu from a cold:
Customers may be entitled to a free flu jab at a pharmacy or GP surgery if they are aged over 65, have a serious medical condition, are pregnant, live in a residential home, or are the main carer for an older or disabled person. NICE has issued guidelines on how to increase uptake of the free flu vaccination among people who are eligible. Pharmacies may also offer flu jabs privately.
It may not be the customer who needs the treatment. Remember that most cough and cold remedies are not suitable for children under six years old.
Ask the customer to describe all of their symptoms so that you can establish what the most appropriate treatment will be and whether they need to be referred to the pharmacist.
This will help you find out if the customer has something more serious.
This will help establish whether the customer has used a product that didn’t help or wasn’t appropriate for their symptoms.
It is important to find out whether the customer is taking prescribed or OTC medicines and, if so, refer them to the pharmacist.
You don’t have to ask these questions in order, and a customer might give you some of this information without you asking. As long as you get them into the conversation, you should be able to find out the information you need in order to make a recommendation. The golden rule to remember is: if in doubt, refer to the pharmacist. Don’t be embarrassed to ask for their advice as they have a lot of information about products and symptoms to hand that you may not be aware of.
Brush up on your knowledge of colds and cough with our two-minute learning video.