Who is it for?
It may not be the customer who needs the treatment. Remember, amorolfine can only be used by customers over 18 years of age.
What are the symptoms?
Ask the customer to describe all of the symptoms so that you can establish that they have a fungal infection and decide what the most appropriate treatment will be.
How long have the symptoms been present?
Your customer may have more than one infection, both of which need to be treated to prevent re-infection.
Action already taken?
This will establish whether the customer has used a product that hasn’t helped or wasn’t appropriate for the symptoms.
It is important to refer customers who are taking prescribed or OTC medicines, or who have a medical condition, to the pharmacist.
You don’t have to ask these questions in order, and a customer might give you some of this information without you asking. As long as you get the answers at some point in the conversation, you should be able to find out the information you need to make a recommendation. The golden rule to remember is: if in doubt, refer to the pharmacist and don’t be embarrassed to ask for their advice.
Fungal skin infections are divided into groups depending on what type of organism is involved and its location on the body:
These infections are contagious and can be passed on by direct skin-to-skin contact with an infected person. They can also be spread by contact with objects or surfaces that an infected person has touched, such as clothing, towels, bed linen, combs or brushes. People may also pick up the infection from animals.
• Make sure that areas prone to infection are thoroughly dried after washing
• Avoid sharing towels, as this may spread the infection
• Avoid wearing tight-fitting clothes and underwear
• With jock/dhobie itch, applying antifungal powder after washing can help.