Communication Skills

Body language

This bite-sized learning module considers the impact of body language on customer consultations and techniques that should be used.

Communicating with children

This bite-sized learning module considers the skills required to effectively communicate with children, including listening and recognising levels of understanding.

Pet potential

This bite-sized learning module considers how pharmacies can optimise the pet health category and give advice to pass onto customers. 

Communication skills

This bite-sized learning module considers the skills required for effective communication with customers, patients and colleagues.

Motivational interviewing

This learning module considers the steps involved in motivational interviewing, presenting a guiding rather than directing style of consultation. 

Teamwork: part two

This learning module considers the skills needed for efficient teamworking by outlining the different skills needed within a successful team. 

Teamwork: part one

Behind every successful business is a hardworking team pulling together for a common cause. So what’s the recipe for effective teamwork?

Listen up!

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions and paraphrasing. 

Master a skilful ending

This learning module considers the skills of closing a consultation and follow up to ensure a customer understands their treatment plan. 

Listen, explain, plan

This learning module considers the skills of explanation and planning so you can best support your customers during consultations.

Building strong relationships

This service excellence learning module considers the importance of building stronger relationships with your customers.

Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing due to adherence to medication and lifestyle changes. 

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities. 

Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.



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