Building strong relationships

This module is about building strong
relationships with your patients and customers. It will consider the various elements that are required for strong relationships and how this improves your service.

Learning objectives:

After studying this module you should:

• Have an understanding of why it is necessary to build strong relationships with your customers
• Learn what the key elements are to building a strong relationship with your customers
• Have an understanding of what you can do to build better relationships with your customers.