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Listen up!

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.

This Service Excellence module is about active listening. It will consider the things pharmacy staff should keep in mind during a consultation to ensure they find out all the information they need to know from the customer so as to provide them with the most appropriate advice and support.

Learning objectives:

After studying this module you should:

  • Understand the importance of active listening
  • Be able to outline the key steps of effective active listening.

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