Master a skilful ending

This module will consider the elements required to successfully end a consultation, including ensuring the customer understands their treatment plan and has the opportunity to ask any questions, as well as what to do if something goes wrong.

Learning objectives:

After studying this module you should:

• Understand the importance of closing consultations appropriately
• Be able to outline the key structural elements of successful consultation endings so you can offer the best service
• Be aware of what you can do to ensure the customer understands the information given, especially if they have a problem later on.