10 minute clinic: baby care

Conditions

10 minute clinic: baby care

Conditions

This handy 10-minute clinic is designed to act as a quick reference guide that will help you when advising customers on the baby care category. The flowchart below will lead you through the decision-making process to help you respond to customer queries

At a glance

Whenever you talk to any customer, remember WWHAM:

Who is it for? 

You will need to find out the age of the child.

What are the symptoms? 

Ask the customer to describe all of the child’s symptoms.

How long have the symptoms been present? 

This will help you determine whether the child has a minor condition
or something potentially more serious.

Action already taken? 

This will establish whether the customer has already given their child
a product that hasn’t helped or wasn’t suitable.

Medication?

It is important to find out if the child is taking any form of medication. 

You don’t have to ask these questions in order, and a customer might give you some of this information anyway. As long as you cover them in the conversation, you should be able to find out the information you need in order to make a recommendation. The golden rule to remember is: if in doubt, refer to the pharmacist. Don’t be embarrassed to ask for their advice.

Self care tips

When a child is suffering from a fever, parents should be advised to:

•  Encourage the child to drink fluids. If the child is breastfed, the most appropriate fluid is breast milk
•  Check for signs of dehydration (e.g. dry mouth, sunken eyes, absence of tears, poor overall appearance) and seek further advice if these are present
•  Check the child during the night.

 When to refer to the pharmacist

  • All babies with a fever
  • All children under three months old (unless post-immunisation)
  • If the child’s temperature is high for longer than 24 hours or rises above 39°C despite treatment 
  • If the child has a febrile convulsion, has had one in the past or if there is a family history of them 
  • If there are symptoms such as a stiff neck, vomiting, a dislike of light or a rash on the skin – these could be signs of meningitis
  • If symptoms do not improve despite treatment
  • If colic-like symptoms continue after a child is four to five months old
  • If a colicky baby is failing to thrive or if there is vomiting or diarrhoea. 

Signposting

 

Press play on your learning!

Brush up on your knowledge of baby skincare with our two-minute learning video.

 

Record my learning outcomes

Conditions

Inspiring stories related to health, fitness and the pursuit of wellbeing

Share:

More like this

bookmark_icon_off
Conditions

Talking pregnancy in the pharmacy

Preparing for the arrival of a baby can be stressful, but pharmacy teams can support parents get ready for B-Day and beyond.

12 Min Article

bookmark_icon_off
Conditions

Heads up

Headaches can be bothersome from time to time, but some types of headaches and migraine can be debilitating.

10 Min Article

bookmark_icon_off
Conditions

The obesity agenda

The Welsh Government has published a new strategy to help people manage their weight and pharmacy teams can help.

9 Min Article

bookmark_icon_off
Conditions

Keeping women well

There are many common women’s health problems that can benefit from fast intervention, and pharmacy teams can help. 

11 Min Article

bookmark_icon_off
Conditions

Travel health: just the ticket

There's an important role to play in helping customers plan for all kinds of eventualities and stay healthy when holidaying at home.

13 Min Article

bookmark_icon_off
Conditions

Winter wonderland

As the seasons change, so will the type of advice and product recommendations that pharmacy teams offer to customers.

3 Min Article

Recommended Learning

bookmark_icon_off
Pharmacy Scenario

Visual impairment

Would you know how to a help a customer with visual impairment? 

10 Min Module

bookmark_icon_off
CPD

Managing constipation

This module aims to provide an update on the diagnosis and management of constipation in adults. 

14 Min Module

bookmark_icon_off
Pharmacy Scenario

Medication overuse headache

Improve your understanding of medicine overuse headache and considers steps that can be taken to manage this.

10 Min Module

bookmark_icon_off
Pharmacy Scenario

Reflux

Update your understanding about reflux and provide reassurance and advice to parents. 

10 Min Module

bookmark_icon_off
Sponsored modules

Understanding abdominal pain, cramps and IBS

This short video explains the symptoms of irritable bowel syndrome (IBS) and how it differs from abdominal cramps to help you recommend a suitable product for your customer’s needs.

3 Min Module

bookmark_icon_off
Videos

E-cigarettes

Improve your knowledge of e-cigarettes and watch a demonstration of the Vype ePod.

4 Min Module