Utilising feedback

Standard 8 of the GPhC Standards pharmacy professionals states that pharmacy professionals must:

• Reflect on feedback or concerns, taking action as appropriate and thinking about what can be done to prevent the same thing happening again
• Improve the quality of care and pharmacy practice by learning from feedback and when things go wrong.
• Being open and responsive to feedback is linked with reflective practice and professional and personal development. 

Furthering development

In addition to feedback, there are many skills you can use to support the development of others. These can include delivering training sessions, planning learning experiences and supporting people with identifying learning needs for their professional development plan (PDP). 

Before you can deliver training, you need to know your team’s training needs. For example, you may have just introduced a new service or identified issues with a current service.  

Have a look at these two guides available to find out more: A Useful Guide to Managing People and A Useful Guide to Delivering Training.

For more on this topic, please visit the CPPE Pharmacy technicians: enhancing your professional practice e-course. 

Reference: 1. MindTools Ltd. Personal Development Plan. 

Now go to part two.