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CPPE on... urgent care and CPCS

CPPE has launched an updated e-learning module to help community pharmacy teams support urgent care and the NHS CPCS

CPPE is pleased to announce the launch of a newly updated e-learning programme, Urgent care: the role of the community pharmacy and the NHS CPCS scheme.

In the NHS Long Term Plan, community pharmacies are identified as one of the partners working with the urgent treatment centre model alongside other services to provide a locally accessible and convenient alternative to A&E for patients who do not need to attend hospital.

Multidisciplinary work

This e-learning programme aims to help pharmacy professionals identify how to deliver the NHS Community Pharmacy Consultation Service (CPCS) to a high standard and how to integrate the multidisciplinary team to support urgent care.

All pharmacy professionals, including pharmacy technicians, can access the e-learning programme, which CPPE estimates will take around two hours to complete.

The programme consists of three sections and covers a variety of topics such as how the NHS 111 service operates, algorithms, the role of community pharmacy in the NHS CPCS and building networks. The programme will also help pharmacy teams consider how community pharmacies can support the appropriate onward referral of patients to other healthcare professionals.

Better outcomes

Completing this programme will support pharmacy teams in reflecting on and identifying the skills that are needed to deliver high-quality, person-centred clinical assessments. It will also help them understand the role of community pharmacy in supporting urgent care pathways in the NHS that contribute to better patient experiences and outcomes.

The programme will also assist pharmacy teams in ensuring that people have a positive journey through the system when they need an urgent supply of a medicine, or support in managing a minor illness.




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