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Counter Conversations: Communications styles

Counter Conversations: Communications styles

Part 4 of this brand-new short video series focusing on the pharmacy team's soft skills set looks at adapting communications styles.

Before you begin, have you watched:
Video 1: Effectively using WWHAM
Video 2: Understanding customer needs
Video 3: Effective listening skills

NEXT WATCH
Video 5: Managing challenging interactions
Video 6: Suggesting suitable OTC products

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