Counter Conversations: Communications styles
Training Matters,
29 Apr 2025
6 Min
Counter Conversations: Communications styles
Training Matters,
29 Apr 20256 Min
In Team Training
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Part 4 of this brand-new short video series focusing on the pharmacy team's soft skills set looks at adapting communications styles.
Before you begin, have you watched:
Video 1: Effectively using WWHAM
Video 2: Understanding customer needs
Video 3: Effective listening skills
NEXT WATCH
Video 5: Managing challenging interactions
Video 6: Suggesting suitable OTC products
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