Counter Conversations: Managing challenging interactions
Training Matters,
19 Jun 2025
6 Min
Counter Conversations: Managing challenging interactions
Training Matters,
19 Jun 20256 Min
In Team Training
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Part 5 of this short video series focusing on the pharmacy team's soft skills set first looks at adapting communications styles.
Before you begin, have you watched:
Video 1: Effectively using WWHAM
Video 2: Understanding customer needs
Video 3: Effective listening skills
Video 4: Communication styles
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